CMC CUSTOMER CARE
Customer care & services
Support your team. Maintain your equipment. Plan the next improvement.
A service agreement shaped around you.
Explore the expertise that can be combined around your equipment, production priorities and agreed support needs.
Service agreement
Choose a service to explore
On-site support
At your facility
Equipment upgrades
Develop your equipment
Remote assistance
Expertise, wherever you are
Spare parts kits
Parts for your operation
Preventive maintenance
Plan ahead
Training
Build team confidence
Corrective maintenance
Restore production
Dashboard & performance
Operational insight
TECHNICAL ASSISTANCE & MAINTENANCE
Expert support, at your facility.
Production assistance, fine-tuning and equipment condition assessments, tailored to your operation.
PERFORMANCE & EQUIPMENT DEVELOPMENT
New possibilities for your equipment.
Explore compatible equipment upgrades, from control systems to additional functions, according to your production priorities.
REMOTE & DIGITAL SUPPORT
CMC expertise, wherever you operate.
Submit a support request. The CMC team will assess the issue and, where appropriate, coordinate an authorised remote assistance session.
SPARE PARTS & COMPONENT SOLUTIONS
The right parts for your operation.
Identify the components you need and work with CMC to plan spare parts stock and kits suited to your equipment.
TECHNICAL ASSISTANCE & MAINTENANCE
Plan ahead for your equipment.
Condition assessments and targeted maintenance help define scheduled activities based on equipment condition and use.
TRAINING & OPERATIONAL CONFIDENCE
Build confidence across your team.
Operator and maintenance training, coaching and documentation help your team understand the equipment and its day-to-day operation.
TECHNICAL ASSISTANCE & MAINTENANCE
Resolve technical issues with CMC.
Fault assessment, troubleshooting and agreed interventions to support production recovery.
PERFORMANCE & EQUIPMENT DEVELOPMENT
Turn data into operational insight.
Explore dashboards and performance analysis. Indicators, functions and integrations are defined according to your equipment and project.
Customer care shaped around your priorities.
Your priorities are the starting point for CMC Customer Care. From everyday operating needs to technical challenges and future production requirements, we work with your team to identify the right support and coordinate the expertise your equipment needs.
Our services cover the full lifecycle of your CMC systems, combining technical assistance, production support, maintenance, training and equipment development. For packaging materials, see cardboard and consumables.
*Average machine availability for customers with a Premium contract.
Services that keep your operation moving.
Practical support for your equipment, your team and your production needs.
Technical assistance & maintenance
Assess equipment issues, organise maintenance and coordinate on-site production support.
Training & team confidence
Build practical equipment knowledge across your operator and maintenance teams.
Equipment upgrades & performance
Identify improvement opportunities, evaluate compatible upgrades and review line performance.
Spare parts & materials
Identify replacement parts and discuss the materials suited to your equipment and application.
Need support for your CMC equipment?
Choose EMEA & APAC or United States to start your support request.
Remote & digital support
Remote Technical Assistance
Connect your personnel with CMC specialists to investigate issues and determine the next steps. Available communication channels and authorised remote-access tools support alarm review, diagnosis and guided corrective actions. Where supported and agreed, assistance can also include software updates, parameter backups and targeted technical instruction.
Download TeamViewer when requested by CMC support.