SERVICE
Global reach. Connected support.
From remote diagnostics to on-site assistance, CMC technicians help keep your packaging operation moving. Our network connects specialist expertise with customers around the world.
Our central warehouse in Italy and our subsidiaries support the supply of genuine parts and consumables. Remote support, maintenance and training connect your team with CMC expertise throughout the life of your equipment.
Benefits of ordering
CMC certified
spare parts:
- Quality Assurance
- Technical Advice
- Fast Delivery
- One Year Guarantee
- On-site Replacement by CMC Technical Team available on Demand
- Bespoke Spare Parts Kits and Packages
- Optimization of Spare Parts Inventory and Stock Management System
Technical
support
Our CMC trained technicians and engineers offer onsite services to assist your systems and production.
Start-up Services
- Project Management
- CMC machine installation and commissioning
- Production start-up solutions
Improvement Services
- Performance Management and Consulting Services
- Performance Audit
- Upgrades
Production Services
- Preventive Maintenance Service
- Corrective Maintenance Service
- Performance Management and Consulting services
- Production Assistance Service and On-site support
- Remote Services
- Technical Training and Operator Certifications
- Machine Relocations
LEARN MORE ABOUT OUR REMOTE SUPPORT SERVICE
SUPPORT FOR CMC MACHINES IS JUST A CLICK AWAY.
Tell us what is happening and include your machine serial number. Our support team coordinates a remote connection with you, diagnoses the issue and guides your team through the next steps. When on-site assistance is needed, the case follows the appropriate escalation path.
- Remote software support
- Remote hardware support
- New CMC 3D Support with augmented reality
GET IN TOUCH
Need technical assistance from CMC America?
Servicing
Our service solutions can be tailored to our clients’ needs based on our comprehensive service product portfolio.
Through exceptional and timely support and an established formal escalation procedure we can ensure efficiency, the highest degree of productivity and minimize operational costs.
Our value
added solutions
Training and Competence Development
Advanced operators and maintenance training and competence building
7x24x365
Full-Service Agreements
On site engineers
On-site support aimed to maximize the efficiency of daily operation with maintenance
activities
On-call contracts
with on demand technical support
Full-Service Maintenance
contracts and spare part
provision
Self-maintained contract
with direct preventive maintenance coverage
Preventive Maintenance
restoring components to basic condition
Corrective Maintenance
getting you back in full production following equipment failures
Service on Site / Production Assistance
maximizing the efficiency of daily operation by performing
maintenance activities