CMC CUSTOMER CARE
SERVICE
CMC service covers technical assistance, maintenance and development for your equipment.
Technical support for your CMC equipment.
Review the services available for operating issues, planned maintenance, team training and equipment changes.
CMC will assess the scope with you.
Explore CMC services
Explore on-site assistance, maintenance, training, performance improvements and equipment renewal. Open each service for the full description.
Customer care & continuous support
A dedicated point of contact and practical expertise at your facility. Together, we assess operating issues, coordinate technical interventions and help your team restore stable production.
A clear point of contact for the support your operation needs. CMC Customer Care helps you discuss equipment concerns, identify service requirements and coordinate the appropriate technical resources. Whether you are dealing with an operating issue or planning an intervention, our team works with you to establish priorities and define the next steps.
Build a service programme around the way your equipment is used and the needs of your operation. CMC brings technical assessments, maintenance, assistance, training and upgrade planning into a coordinated approach. The programme can evolve as equipment ages, production demands change and new priorities emerge.
Prepare maintenance activities with a clear understanding of the work, resources and components required. CMC service agreements define equipment coverage, planned interventions, spare parts provisions and technical support arrangements around your needs. This helps your team organise activities and manage service expenditure more consistently.
Technical assistance & maintenance
Plan ahead with support shaped around your equipment and production needs. Technical assessments, maintenance programmes and parts agreements help you organise interventions and set clear priorities.
Understand the condition of your CMC system before deciding where to intervene. A technical inspection and operational review identify areas requiring attention, with recommendations covering maintenance, replacement parts, modifications and training. The findings help you prioritise actions and plan future expenditure.
Address specific areas of wear or deterioration through focused mechanical and electrical work. CMC defines the appropriate combination of repair, replacement and adjustment for the affected machine functions. Interventions can be coordinated with your maintenance schedule and operational priorities.
Additional expertise can make a difference during start-up, increased workloads or operational changes. CMC technicians work alongside your personnel to observe equipment behaviour, resolve operating issues and refine settings within approved parameters. Their support helps stabilise production and strengthen daily operating practices. Ahead of periods of high demand, request a peak season packaging assessment.
When an issue affects production, our specialists work with your team to understand what happened and determine the appropriate response. By reviewing symptoms, alarms and operating conditions, we help identify the cause, guide corrective actions and address factors that could lead to recurrence.
Training & operational confidence
Give operators and maintenance teams the knowledge to work with confidence. Practical training, on-the-job coaching and equipment documentation build skills for everyday operation and troubleshooting.
Give your team the knowledge to operate and maintain CMC equipment confidently. Training is adapted to participants’ responsibilities and covers machine operation, setup, routine care, troubleshooting and relevant mechanical and electrical activities. Practical exercises help translate technical knowledge into greater day-to-day autonomy.
Build confidence through guided practice on the equipment. CMC specialists work alongside operators and maintenance personnel to reinforce procedures, explain machine responses and support the handling of common issues. Coaching helps teams apply their training during start-up, personnel changes or the introduction of new machine functions.
Equipment-specific information helps your team prepare and carry out its work. CMC manuals, maintenance guidance, spare parts references and electrical diagrams support operation, troubleshooting and intervention planning. They also provide a shared technical reference when communicating with CMC specialists.
Performance & equipment development
Understand where your line can improve and how your equipment can evolve. Production analysis, compatible upgrades and control system modernisation turn technical findings into practical next steps.
Use production data to understand what is affecting your packaging output. CMC reviews available information to identify recurring interruptions, operating losses and line constraints. Findings become practical recommendations that help your team prioritise improvements and monitor their results.
Introduce compatible technical improvements to your installed CMC system. We assess your configuration and operational objectives to identify upgrades that can improve reliability, packaging quality or efficiency. Each proposal considers how the modification will work within your existing equipment. For requirements beyond standard upgrades, explore custom projects.
Maintain the supportability of your equipment as control technologies change. CMC evaluates compatible hardware and software updates to address ageing or obsolete components. Depending on the system, modernisation can improve diagnostics, operator interaction and maintainability. For wider integration needs, explore our software solutions.
Equipment renewal & relocation
Prepare the next chapter for your installed equipment. From targeted refurbishment to rebuilding and relocation, CMC defines the work around machine condition, feasibility and agreed operating objectives.
Plan a coordinated renewal when several areas of your machine require attention. CMC assesses the overall condition and defines a refurbishment scope covering worn components and selected mechanical, electrical or control-related limitations. The work supports the continued use of your packaging system.
For suitable equipment, rebuilding combines extensive restoration with compatible technical improvements. CMC assesses feasibility and defines the required mechanical, electrical and functional work against agreed objectives. The programme provides a structured approach to renewing the machine’s condition, reliability and performance.
Prepare your equipment for a new location with coordinated technical support. CMC assists with assessment, dismantling, installation and recommissioning, taking into account the destination layout and operating requirements. The move can also provide an opportunity to complete maintenance or introduce appropriate modifications.
Request technical support
Prepare your machine details and choose the support team for your region on Contact for support.
Remote assistance
Find the support request and TeamViewer access on Contact for support.